Unprofessional, Dishonest, and Ignoring CustomersI placed an order with Lens Diary UK for two pairs of Olens lenses, which were listed as in stock on their website. I even paid £8 for shipping. After waiting over a week and a half, they suddenly emailed me saying the item was out of stock—yet their website still shows it as “many in stock.”When I emailed them about this, they completely ignored my refund request and have now gone 24+ hours with no response. This is misleading and unacceptable. They took my money for an item they never intended to send and are now refusing to communicate.I’ve had to file a chargeback with my bank and report them to Trading Standards for false advertising. Avoid this company at all costs—their customer service is nonexistent, and they clearly have no issue scamming people.
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We offer a huge selection of colored contact lenses to meet the needs of most our customers. Including Toric colored contacts, Presbyopia, custom made prescription, holloween & cosplay circle lenses, etc.
