Review Time
Order#21972
UPDATE: order cancelled, didn’t get refund yet
I ordered from lensdiary on February 22 and I’ve been reading reviews and I’m worried I got scammed, I sent a few emails and I’m also worried if I do get my package it would take 2-3 months which is too much for me. If I get a response from the company either if they’re giving me a refund if my package won’t arrive in a month or if it will, I’ll make my review higher but otherwise no. I need reassurance that I was not scammed
Order#21972UPDATE: order cancelled, didn’t get refund yetI ordered from lensdiary on February 22 and I’ve been reading reviews and I’m worried I got scammed, I sent a few emails and I’m also worried if I do get my package it would take 2-3 months which is too much for me. If I get a response from the company either if they’re giving me a refund if my package won’t arrive in a month or if it will, I’ll make my review higher but otherwise no. I need reassurance that I was not scammed
The lenses are original and came well packed. I think this is the only shop with a great variety of asian lenses that delivers to UK with low prices. The delivery does take awhile but customer service does get back at you eventually. I would def order again but with the delivery time in mind, since it can take up to 3/4 weeks.
Chased up an order after almost 2 months and they told me the items were all out of stock. I managed to get a refund but it’s ridiculous that they apparently don’t know their own stock levels. If I hadn’t chased up then they would’ve kept my money without saying anything.
There is a significant issue regarding the delivery of the contact lenses. Although the company presents itself as being based in the UK, this is not the case. They claim that delivery takes between 7-14 days; however, it has now been month since the order was placed and delivered. The company is, in fact, based in Hong Kong and not in the UK
I wish I'd read the other reviews before I ordered from this shambolic company. The website leads you to believe they're UK based, but they're obviously not. The sheer lack of customer service confirms that.Lenses ordered on 27th October. It's now the 20th November and there's no sign of them. I've received 2 tracking numbers which may or may not work. But still no sign of the lenses. Hopefully they will have managed to send the correct ones when they do eventually arrive.I usually order from lens.me who are excellent, but thought lensdiary.uk would be closer to home. I shall be going back to lens.me in the future!
Placed my order (4 boxes of lenses) on the 10th. Emailed on the 20th for an update and received a reply five days later saying my order would be dispatched on the 28th. It’s now been a week since then. Only 2 boxes were actually dispatched on the 31st, I probably won’t receive those until 1-2 weeks later. I emailed again two days ago to ask about the rest of my order, but have had no response. Very slow, unreliable service, lack of transparency, and poor communication. I won’t be ordering from them again. Don’t trust the “7–14 days” shipping time on the website. What they actually mean is 7–14 days for processing, then another 7–14 days for delivery. It’s perfectly fine if it takes a month, but at least be honest about it. This is misleading and feels like false advertising.
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We offer a huge selection of colored contact lenses to meet the needs of most our customers. Including Toric colored contacts, Presbyopia, custom made prescription, holloween & cosplay circle lenses, etc.
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