I had a highly unsatisfactory experience at the store, despite being a Prime member. I went in to exchange my glasses, but the same model wasn’t available, which I understood. I then asked if they could just replace the lenses using my existing frame, a request I thought was reasonable. However, the staff took my frame with the lenses and only returned the clip-on lenses. When I placed them carefully in the box, they later demanded the box back. I explained that I needed it to transport the clip-on lenses safely, as they could break without it. The staff's response was shocking; they claimed they had no box and that the frame would be sent without protection, stating that if it broke during transport, it was not their responsibility. I was astounded by this reaction. How can a well-known brand fail to provide a basic protective box? It’s completely unacceptable to ask customers to risk damage and deny accountability. This poor experience and unprofessional conduct have led my wife to decide against purchasing glasses from the company in the future. This was a frustrating and disappointing encounter, especially for a Prime member. I hope the company takes customer service more seriously and enhances staff training.
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Lenskart is India’s largest online and offline retailer of premium quality and stylish eyewear, offering over 10,000 different styles at very attractive prices.
They have close to 200 stores across the country. They offer the facility of Home Eye Check up in 7 metros - Delhi, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata. If you want to try frames before buying them, you can do that too - select five frames and they will be shipped to you free of charge to try at home. And if you want to have some fun, try the “3D Try on” on their website – a cool feature that lets you try on all the frames on the website on your face!
If you’re looking for international quality eye wear at honest prices, Lenskart is the place to buy from.
Walk into any Lenskart store or Log into Lenskart.com today!!See more
