I am very disappointed with the service provided and the way this issue has been managed. I ordered eyewear after a home eye-check visit, based on the confident assurance from the agent that the frame would fit perfectly. After making the payment, I received glasses that were clearly oversized and unusable. When I sought assistance at the store, I was informed that fixing the issue would cost around ₹6,000 and was advised to place a new order online instead. This is unacceptable, especially since I had already paid extra for blue light and thin lens options. Why should I incur additional costs due to incorrect guidance from the company’s own representative? To make matters worse, the return process is not functioning at all. I have attempted multiple times to return the item, but the system does not allow it. The return deadline is approaching, and customer support has not been helpful thus far. As a Gold member, this experience feels misleading and unfair. This is not how a company should treat its premium customers. It seems like customers are being encouraged to spend more rather than receiving support when issues arise. I strongly urge the company to: Enable the return immediately Process a full refund Take responsibility for the incorrect advice given by their representative. I am very disappointed and would not recommend this experience to others.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lenskart is India’s largest online and offline retailer of premium quality and stylish eyewear, offering over 10,000 different styles at very attractive prices.
They have close to 200 stores across the country. They offer the facility of Home Eye Check up in 7 metros - Delhi, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata. If you want to try frames before buying them, you can do that too - select five frames and they will be shipped to you free of charge to try at home. And if you want to have some fun, try the “3D Try on” on their website – a cool feature that lets you try on all the frames on the website on your face!
If you’re looking for international quality eye wear at honest prices, Lenskart is the place to buy from.
Walk into any Lenskart store or Log into Lenskart.com today!!See more
