Ridiculous service, business Infidelity, cheating business policies by LensKart. Do not waste money on Lenskart. This is just a hyped service.
I bought pair of specs in September 25 with John Jacob Frame and Owndays glass from Dattanagar outlet in Bharati Vidhyapeet Pune . I had also purchased gold max pro subscription as they convinced me this will help you to get the free upgrade when there is addition in number. It costed around 15000 plus to me.
When I got the delivery I was not comfortable with the vision using that spec. It was blurring out the intermediate view which is quite often and important being worked on Laptop continually. I reached out to store and they got convinced to create a exchange request.
I got another spec but the problem even worsened. Again within return period I reached out to store with the complaint.
After long discussion they created another exchange request as a quality issue. The executive said the replacement will not happen further. I got the spec third time and there was no little difference as compared to previous quality. I got fade up with the quality and frequent to and from store. I got depressed and I am not able to use spec continually.
In Feb 26 when I reached out to a home service agent they visited my home and they verified all my desk positions and they took the measurements and verified the spec. They found the measurements taken earlier in the store was incorrect thats why I had been facing the problem. They created the exchange request and got approval but they were asking me to pay INR 2000 more. When I asked I got to know shocking business policies by LensKart.
At the latest exchange request they changed my glass from wide to wider as they had discontinued wide glass due to business decision. Now they are saying we have already given you wider corridor glass which was not my ask, I just wanted my vision problem to resolve. The frame I had choosen earlier is also not available and I have to compromise on frame. The new frame I selected is INR 900 costlier than one I own. And the shocking part of it is the terms they told for Gold Max Pro earlier the 2 upgrades when eyesight change in future are already exhausted for exchanges they gave for their quality and measurement issue. I lost my INR 15000 without getting my concerns addressed and again I have to pay more to get the spec with corrected measurements which was their mistake. This is just a trap and Lemnskart is looting people getting them into their trap. Worst business strategy I saw till now.
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Lenskart is India’s largest online and offline retailer of premium quality and stylish eyewear, offering over 10,000 different styles at very attractive prices.
They have close to 200 stores across the country. They offer the facility of Home Eye Check up in 7 metros - Delhi, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata. If you want to try frames before buying them, you can do that too - select five frames and they will be shipped to you free of charge to try at home. And if you want to have some fun, try the “3D Try on” on their website – a cool feature that lets you try on all the frames on the website on your face!
If you’re looking for international quality eye wear at honest prices, Lenskart is the place to buy from.
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