One of the lenses of my glasses had broken and fallen out, and the frame had become slightly bent. I visited the Lenskart showroom to get the lens replaced. I specifically confirmed with the staff whether the frame would be properly fixed as well. They assured me that after the new lens was fitted, when I came to collect the glasses, they would adjust the frame according to my fitting and make it fine.
However, when I went to receive my glasses, the frame was not fixed at all. Instead, I was told that this part was damaged and that part was damaged. This was never clearly communicated to me earlier, and I was given assurance that everything would be adjusted properly.
I am quite disappointed with the service. If the frame could not be properly fixed, I should have been informed clearly in advance. Customers deserve honest information and proper guidance.
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Lenskart is India’s largest online and offline retailer of premium quality and stylish eyewear, offering over 10,000 different styles at very attractive prices.
They have close to 200 stores across the country. They offer the facility of Home Eye Check up in 7 metros - Delhi, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata. If you want to try frames before buying them, you can do that too - select five frames and they will be shipped to you free of charge to try at home. And if you want to have some fun, try the “3D Try on” on their website – a cool feature that lets you try on all the frames on the website on your face!
If you’re looking for international quality eye wear at honest prices, Lenskart is the place to buy from.
Walk into any Lenskart store or Log into Lenskart.com today!!See more
