After a good experience from earlier last year, we have decided to get a pair of reading glasses as a christmas present for my father in law. All seemed well, glasses have arrived in December, about a week after we have posted them to Lensolog. However, on Christmas Day we have found out the prescription was completely wrong! We have phoned Lensology and the man on the phone has confirmed a mistake has happened. He said they would send new packaging next day, we should send the glasses back and they woul give them the highest priority. We thought ok mistakes can happen and have done what the man on the phone said. Weeks went by and still no glasses back. We have asked for them but instead were asked to send them a photo of our frames??? We have done that and heard nothing again. We have been messaging, e-mailing a phoning since only to be told they are looking for the frames??? Its 19th of February and we dont have what we paid for, we dont have our frames and we dont have any money back. Lensology does not seem to be dealing with anything.
We are completely shocked ! Dont trust this company with your order, your money or your frames!!! To this day we dont know what happened to our special frames. Did they get lost? Broken? Did somebody decide to steal them?
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Lensology (ReglazeMyGlasses) is a service for people who do not need or want to buy a new spectacle frame when their prescription changes. We are the number one site for fitting (reglazing) prescription lenses into frames. A typical reglaze service at your Optician can still be expensive and your Optician can often be reluctant to reglaze glasses as they lose out on a new frame sale. We have combined the low cost benefits of ordering online with the 1 to 1 Customer Service you would expect from your Optician. Every Lensology customer has the benefit of speaking to one of our specialist advisers with direct experience in the optical industry. See more
