We stayed at your Haymarket hotel last night, to the tune of £269.10. Which seemed fine at first booking.However, once we arrived on site yesterday, there was several things that immediately became obvious as problems.After we were moved into room 132 from 417, as it was meant to be an accessable room.The room was directly oposite the emergency stairs, doorway. Which banged ALL night long.The bedding was bearly fitting the bed and quite uncomfortable, ill fitted bedding etc.The so called accessable bathroom, was really low. The bars were too low to aid the exit from the sided bath. My wife actually fell when trying to get out it.The shower barely worked, it took ages for the change tongle to stay in the shower setting. When it did work, it just sprayed forward on a wide spray. You cant have it set to stand under it. Being 6ft 2, disabled and an army veteran it was not the easiest of safest experiance for us, even the tv was stuck on the basic channels, no apps available as no internet was possible.When we checked out in the morning and we raised the issues, all we got from the lady was "oh we will take care of your parking", but as I have a blue badge we were already aware that it was free to us, or if you come back we can enure we give you a room that is far away from the doorwell etc.I entirity, the whole stay over was not a great experience, certainly not for what we paid for and apart from the chap that checked us in and swapped our room, no one seemed to care or show any form of empathy with us,it was all money and not a care given!!Please can someone look into this and come back with an answer, compensatiom etc, that would be very much appreciated.
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