Review Time
Leonardo-Royal-hotel-London-St-Pauls!
Big saftey issue, there are escorts working from this hotel... lots of men coming in and out same hotel rooms every 30 minutes-1 hour. Not safe for kids or guests... please add key card system on all lifts and limit dayuse bookings
Leonardo-Royal-hotel-London-St-Pauls!Big saftey issue, there are escorts working from this hotel... lots of men coming in and out same hotel rooms every 30 minutes-1 hour. Not safe for kids or guests... please add key card system on all lifts and limit dayuse bookings
Our stay at Leonardo Hotel Cheltenham on 23rd–24th January 2026 was so poor that we checked out early and found another hotel. What was once a reliable place to stay has clearly suffered a serious decline in both standards and leadership.On arrival, we were informed by the duty manager on shift that due to a power cut we were being downgraded from a suite to a superior room. This was not communicated to us in advance, which is completely unacceptable. Had we been informed prior to arrival, we would have cancelled and booked elsewhere. This lack of transparency alone shows a disregard for guests. The duty manager’s manner during check-in was cold, dismissive, and unprofessional, with no attempt to apologise or offer a reasonable solution.The hotel itself felt poorly managed. The automatic front doors were broken, leaving the lobby and restaurant areas freezing cold. Guests were expected to sit and eat in coats while a handful of cheap portable heaters were scattered around as a token gesture. This was uncomfortable and frankly embarrassing for a hotel of this size.Restaurant service on the evening of the 23rd was painfully slow. Although the waiting staff were polite and clearly doing their best, we waited over 30 minutes for starters and then another 25 minutes for mains. What made this even more frustrating was that there were only around six tables dining at the time, so there was no obvious reason for such excessive delays. No explanation was offered and no apology given.Breakfast the next morning was extremely disappointing. Food was barely warm under the heat lamps, overall quality was poor, and my vegetarian sausages were undercooked. Breakfast standards have clearly dropped significantly compared to previous visits.We were booked for two nights but, after returning from the races on the 24th, we chose to leave early as we simply could not face another night. To make matters worse, when passing the same duty manager that evening, she deliberately avoided eye contact and blanked us, putting her head down rather than offering even basic courtesy. This behaviour is utterly unprofessional and completely inappropriate for someone in a management role.It is genuinely astonishing that someone with such poor customer service skills holds the title of duty manager. This stay felt badly run, uncomfortable, and dismissive of guests at every level. Until there is a serious improvement in management attitude and overall standards, I would strongly advise looking elsewhere.
Budapest (4 Star😳) Hotel really badly maintained, very thin walls, you can hear everything when your neighbours talk!!! We had an awful sleep. Bathroom looks like 30 years old, door totally dissolved, our sink was blocked and we finally bought ourselves some pipe cleaner at the supermarket. Otherwise we would’ve stayed with the blocking until the end. Service is always “sorry”, but doesn’t really help. can’t recommend this hotel at all.
leonardo’s is a nice hotel just one of the co workers were very rude i hadn’t had meant to for her to hear what i was saying and she was passive towards me and i was nice to her but overall the service is nice if it was communicated better seeing as though i am neurodivergent then i would’ve been reassured over all the male staff are nice and joseph has been really helpful aswell bradford one
What I liked about Leonardo Hotel Brighton Station road, was firstly a large spaceous reception, and nice pretty receptionists. Elevator worked fine, when I was able to open it. Rooms were large, firm beds, with huge TV's and plenty of stations. Nice bath/shower however no answer on room service. The receptionist never explained breakfast times and menu, which would have been helpful, and in their interest too, and I understand the food is good there. I wasn't able to sample the food as my stay was cut short due to a nasty guest in a nearby room. He sounded in-house and I just wanted to have a good rest and enjoy a little. When I complained the duty manager couldn't give me another room, but offered a refund for the remaining days. There was parking opposite the hotel, which was discounted, and was a life saver, knowing Brighton,There is a large spaceous sitting/meeting area in the lobby of the hotel. I was disappointed there was no gymnasium and discovered this was only at the beach branch of Leornardo, however it would have made a real difference at the station road branch, which is very quiet and could do with a 'rock band' every now and again to liven the place up.
Absolute chaos. System down on arrival, eventually got our room. Ok but very very dated and bathroom panels falling apart. Woken at midnight by night staff who came into our room. They were “checking which rooms were empty”!! Just got back to sleep and then woken again buy phone ringing. Will definitely not be staying there again. Beds super uncomfortable too and pillows like breeze blocks. Avoid, avoid, avoid!
Appalling!! The reservation line & customer service is extremely disappointing. Attempting to book an extra night to our stay, when I know they have availability is like pulling teeth - painful!! 3 days of calling and messaging still no responses. Unimpressed !!
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