I requested a refund for my web subscription due to a confusing UI, lack of onboarding, and an outdated in-app chatbot. The support team (shoutout to Mark G.) was fast, professional, and handled everything without friction.
To be fair: the API is solid and well-documented — I'm keeping it and continuing to build with it. The web platform just didn't match that quality. But when things didn't work out, the support made it right immediately.
That kind of customer care goes a long way.
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