Review Time
@Fin was extremely professional, helpful, and knowledgeable. He responded quickly to all my questions and provided clear and effective assistance. I am very satisfied with the service I received. Highly recommended!
I just want to say a huge thank mark for all the help he gave me! He was so patient, kind, and really went out of your way to make everything easier for me. Honestly, I don’t know what I would have done without this issue being solved, and I really appreciate all the time and effort he put in. Leonardo is lucky to have someone as amazing as him on the team!
I am deeply disappointed with Leonardo.ai's billing practices and customer service. Their subscription interface is misleading—it's not immediately clear that you're signing up for a recurring monthly charge rather than a one-time payment.
Even though I noticed the charge immediately and haven't used a single token from the new billing cycle, their support refused to issue a refund. It's incredibly frustrating to see a company prioritize $30 over customer loyalty and basic fairness.
If you're looking for a service that actually values its users and has transparent billing, look elsewhere. This is not a customer-oriented company. I will not be using their platform again.
Outstanding customer support experience. My concern was handled professionally, respectfully, and with genuine understanding. Alyanna R. went above and beyond to reconsider my situation and provided a thoughtful solution. The response time was quick, communication was clear, and the overall experience felt very human and supportive. Truly excellent service — highly appreciated.
Wonderful service given by Mark. Requested my invoices of last year which I couldn't find in my profile. My invoices were sent to me within 2 hours of my request. Didn't expect it to be this fast and that too on a Sunday! Super helpful! :)
I used a temporary phone while my main device was being repaired, which meant I had to log into several apps again. Unfortunately, I lost all my upgraded coins on the temporary device. The representative was incredibly patient and assisted me until the problem was fixed. Outstanding customer service!
I really appreciate the capabilities of the platform for generating content, and the team demonstrates genuine understanding and empathy. The representative was incredibly helpful, and I am truly thankful for their support. This is why I will continue to use their services.
I needed to update my email address, so I contacted the support team via email. I received prompt help from a representative. After sharing a couple of screenshots, the issue was swiftly resolved, and my email was updated in just a few days.
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Create images and video for marketing, film, graphic design, gaming or just for fun with Leonardo.Ai’s generative AI content production platform. Create the perfect outcome everytime with simple prompts, reference images and sketching tools which help you input precise guidance. Leonardo.Ai also includes a host of Presets to help you generate in a range of genres, including Photoreal, Cinematic, Concept Art, Graphic Design, Anime, Lifelike, Portrait Perfect, Stock Photography and Illustrative. Leonardo.Ai also includes an enterprise offering for creative teams to collaborate visual assets in real time, leverage private cloud storage and more.See more
