I am deeply disappointed with Leonardo.ai's billing practices and customer service. Their subscription interface is misleading—it's not immediately clear that you're signing up for a recurring monthly charge rather than a one-time payment.
Even though I noticed the charge immediately and haven't used a single token from the new billing cycle, their support refused to issue a refund. It's incredibly frustrating to see a company prioritize $30 over customer loyalty and basic fairness.
If you're looking for a service that actually values its users and has transparent billing, look elsewhere. This is not a customer-oriented company. I will not be using their platform again.
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Create images and video for marketing, film, graphic design, gaming or just for fun with Leonardo.Ai’s generative AI content production platform. Create the perfect outcome everytime with simple prompts, reference images and sketching tools which help you input precise guidance. Leonardo.Ai also includes a host of Presets to help you generate in a range of genres, including Photoreal, Cinematic, Concept Art, Graphic Design, Anime, Lifelike, Portrait Perfect, Stock Photography and Illustrative. Leonardo.Ai also includes an enterprise offering for creative teams to collaborate visual assets in real time, leverage private cloud storage and more.See more
