While my stay was booked through a company at a reduced rate of £269 per night, I expected a better experience. The hotel is conveniently located for the ACC, but my room was not up to par compared to another location I stayed at recently. The supposed superior room was small and lacked wardrobe space. Unlike the other hotel, there was no coffee machine and the shower had black mould. A window that should only open slightly was broken, posing safety concerns. I had to remind staff to clean our room, and the towels were subpar. The bar and reception areas were cramped. However, the food was excellent, which is the only reason I rated it 2 stars instead of 1.
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