leonardohotels.co.uk

3.1
3.1 Based on 19 reviews

...

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Claire Morris
Unpleasant Experience at Leonardo Cardiff

I had a disappointing experience with the staff at the reception. They accused me of not paying for breakfast, which was included with my room, without asking first. This lack of customer service from front-of-house staff was quite shocking, especially in a hotel of this caliber.

1
Date of experience: Aug 22, 2025

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