Dealing with this store has been a nightmare! Both the couch and chair I ordered arrived defective, and the replacement process has been incredibly frustrating. The customer service representative was rude and unhelpful. Despite following all their instructions, including sending photos and making calls, it was a total mess. They agreed to replace the chair, but the delivery was over 45 minutes late, with no updates or notifications. I had to call the store for information. There was no apology, just dismissive comments about the situation. We missed an appointment due to their delays and lack of communication. They are still refusing to replace the couch, and after weeks, I’m still waiting for a resolution. I asked to speak with a manager but have little hope of getting a response. Their customer service seems designed to frustrate customers into giving up. Beware of shopping here if you want quality service or products. The delivery team was pleasant and hardworking, which is the only positive aspect of this experience. Update: The Operations Manager suggested the defect was due to pet damage, which is absurd. The defect doesn’t resemble that at all, and their attempts to deflect blame weeks after I reported the issue are unacceptable.
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Leon's Furniture Ltd. is a Canadian furniture retailer which first opened its store in 1909 in Welland, Ontario.
