First Review of Leroy Merlin South Africa:I am having the most terrible time with this company. I ordered a sink which arrived damaged. I contacted them to ask them to collect it, and send a replacement. That was on Wednesday, 10 July 2024. The damaged item has still not been collect, the replacement not sent and customer services are doing nothing. They are totally ineffective. I have launched 2 complaints so far and not heard a word.Second Review of this company:Unfortunately, Leroy Merlin's incompetence and inefficiency continues! I truly feel that it is necessary to warn your clients, and future clients, about their dreadful service. After my complaint yesterday, a solution was reached. The damaged sink was to be collected today, and the replacement sent. I received all the collection paperwork via WhatsApp and email. I had been informed by Leroy Merlin that I just needed to show the collection paperwork to the driver. I queried this and asked if I needed to print it out but was told that this was not necessary. I have taken screenshots of the communications. Today DSV arrived and refused to take the damaged sink as I did not have printed collection paperwork. The driver called his office and the woman he spoke to told him that he could not take the item without the paperwork. I showed him the message but alas it was not to be. Please note that the DSV driver was fantastic and he is a credit to DSV! The issue is the agreement between Leroy Merlin and DSV. I am beyond astounded by the continued inconvenience, and stress, that I am being put through by total inefficiency.
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Leroy Merlin South Africa is a part of Group Adeo, which boasts a workforce of 89,000 employees, 32 autonomous companies in 13 countries dedicated to 15 retail chains. Established with a commitment to transform houses into dream homes, Leroy Merlin brings a fusion of quality products, expert advice, and unbeatable prices. Our extensive range caters to all your DIY needs, from building materials to stylish décor. See more
