Review Time
If I could rate this lower, I would. Despite multiple confirmations of the delivery date, each one passed without fulfillment, and I was repeatedly assured it would arrive the next day. It's incredibly frustrating that a store with such a solid reputation would make three empty promises. I will not be returning.
I placed my order on 26 November, with a promised delivery date of 3 December. Now, well past that date, I still haven’t received my order. Starting from 4 December, I reached out via calls and emails, but received no replies. When I finally got through, I was assured delivery for 5 December, and arranged for someone to be home, but nothing arrived. I explained that this machine was urgently needed for customer orders, but instead, I am left waiting, unable to fulfill my commitments. The lack of communication, false promises, and misinformation have caused significant inconvenience and stress. I am deeply disappointed with the service.
If I could rate this experience with zero stars, I would. After numerous confirmations of the delivery date, which always passed without fulfillment, I was repeatedly told it would arrive the next day. It's incredibly disappointing that a store with such a good reputation would make three empty promises. I will not shop here again.
Buying online has been a nightmare; getting any feedback on my order is a struggle. If you manage to reach the call center, you might be put on hold for over 30 minutes. The lack of straightforward answers is frustrating. I would not recommend this service to anyone; it has been a terrible experience.
It pains me to write a negative review for a company I once trusted for various construction projects over two decades. Recently, I recommended a kitchen appliance to a valued client, who now faces difficulties returning it for a better-suited item. Online orders must be paid in full before dispatch, and while my client complied, the company shows no regard for after-sale service. Despite regular follow-ups, there has been no response regarding the exchange. This experience has damaged my reputation as a consultant, and I will now take my business elsewhere.
I advise anyone considering online orders to think twice. I placed my order on 4 August 2025, and as of today, 28 August 2025, I am still waiting for my items. I have to inquire daily, but all I hear are empty promises. This has been an extremely frustrating experience.
I have been trying to return an online purchase for a refund for over a month. The return process is incredibly frustrating. I keep receiving emails stating the request has been resolved, but it clearly has not. It's impossible to reach anyone directly. I strongly advise against buying online from this service.
I ordered a standby battery and after a long wait, I received the wrong item, which is useless to me. Only after my inquiry did I learn they sent a different battery without consulting me. Now, I have been waiting nearly two weeks for a courier to pick it up for a refund, and I have received no replies to my emails. I do not recommend this service.
I purchased a stove online on April 30th, which was delivered on May 2nd. Initially, everything seemed fine until I inspected the product and found it to be of poor quality. I requested a return, but that’s when the problems started: I was informed of unexpected deductions for the return, and after multiple reminders, they only collected the stove nearly two weeks later. Despite assurances, my refund still hasn’t been processed. This entire ordeal has been stressful and costly. I regret not choosing a more reliable retailer.
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Leroy Merlin South Africa is a part of Group Adeo, which boasts a workforce of 89,000 employees, 32 autonomous companies in 13 countries dedicated to 15 retail chains. Established with a commitment to transform houses into dream homes, Leroy Merlin brings a fusion of quality products, expert advice, and unbeatable prices. Our extensive range caters to all your DIY needs, from building materials to stylish décor. See more
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