Avoid Leroy Merlin Granada.What should have been a straightforward warranty claim on an 8-month-old product turned into over two weeks of misinformation, delays, and incompetence. My husband told the item wasn’t under warranty, then told to deal with the manufacturer myself (which is not how Spanish consumer law works), and after all that, they finally sent… the wrong part.My husband went into the store to resolve it face-to-face. There was a simple solution available — replace it with the unit on display — but staff refused. The store manager wouldn’t even come out to speak to me. First I was told he wasn’t there, then suddenly he was “eating” and unavailable. That tells you everything about how customer issues are treated.Then it got worse.As he left the store with the exact same item I brought in, a security guard followed me outside, accused me of taking it, and despite me clearly showing the product and receipt, he physically pushed me on the shoulder. This is especially serious as it’s a shoulder I’ve been receiving hospital treatment for. His behaviour was aggressive, unnecessary, and completely out of line. Only when I reacted did he back off and walk away.I have since been to the police station and will be filing a formal complaint.This isn’t just bad service — it’s a complete failure in customer care, accountability, and basic respect. Based on this experience, I would strongly advise others to think twice before shopping at this store.
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