Wish I had seen some of the reviews before , if I could give zero stars i would ,Customer service and the lies are appalling ,We purchased the pergola in April the website said the curtains we ordered were compatible, but they weren’t we have been trying to arrange a collection since this date , I have more complaint ticket numbers than you could imagine , I have now 3 collection notes still no collection , they keep telling me the courier couldn’t collect , this is a total lie as the cameras show different, we have asked fir the complaints book we have asked for the managers information and contact these requests have been ignored !! It’s shocking we have said our solicitor will be taking over this doesn’t bother them ,It’s simple all we need is a courier to collect said products now we want a pre arranged time and day and our money back , this really isn’t a difficult request,Unfortunately the pergola isn’t fit for what we wanted but Leroy Merlin are not interested in this as now fitted which we obviously had to do to fit the curtains ,Please think twice about this company as I have never dealt with such appalling customer service , Such a shame as the product is good just not fit for what we wanted , I do hope they read their reviews as this is such a simple complaint to correct ! Customer service put the phone down , my spanish isn’t good but I tried to converse lacked patience, what’s app number didn’t work ,I await to get a response , This is today’s complaint number 628618
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