Avoid Leroy Merlin – Dishonest Sales, No Accountability, and Shocking ServiceReview:I spent over €6,000 at Leroy Merlin Granada on a high-end air conditioning system — including installation — and what followed has been one of the worst customer experiences I’ve ever had.Before paying, I was told by multiple staff, including the department manager and the installer via WhatsApp, that no extra charges would be added. I confirmed this more than once because I knew my house is older and wanted full clarity. They promised everything was included.Then on installation day, after accepting that one industrial-grade unit had to be connected directly to the fuse board (as expected), they suddenly refused to install the other units — claiming my sockets had no ground wire. This was already known and they had accepted the job. They simply changed the story to try to charge more, despite all units being capable of — and safer when — wired directly to the fuse board. It's standard practice for AC units.To make it worse, the Leroy Merlin rep on-site refused to give me her manager’s email, claiming GDPR — a blatant and ridiculous excuse used to avoid accountability. Corporate emails are not personal data.The salesperson who took my order was also rude and evasive when I returned to the store. He was more than happy to take my money, but became dismissive and aggressive the moment I raised issues. And this wasn’t the only failure — it took three weeks just to get an appointment in the kitchen department to see a design. The entire store operates with zero urgency or customer respect.This company shows a pattern of promising one thing and delivering another, and then hiding behind policies or silence when held to account.If you’re considering spending money here: don’t. You’ll be blamed, ignored, and strung along. They breach their own promises, then refuse to escalate or respond properly.I’m taking this case to consumer protection authorities and legal action — with full documentation — and I will publish every detail if needed.
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