I am deeply disappointed with the delivery service provided by Leroy Merlin. Initially, we were thrilled when contacted to say our delivery would arrive a week early, on the day before yesterday. However, the delivery never arrived, and no explanation or communication was provided, leaving us frustrated and in the dark.Yesterday, we received another call promising delivery within 30 minutes at 3pm. An hour later, there was still no sign of the driver. When they finally called, it became clear they were nowhere near our location, admitting they were 5.5km away, and shockingly, not using sat nav. Instead, they asked us to share our live location via WhatsApp to help them find us.As our Spanish is limited, we asked our concierge to assist with communication. Unbelievably, the driver refused to speak with him and abruptly hung up. When we tried calling back, they ignored our calls. This level of unprofessionalism was astounding.When the delivery van finally arrived at 5pm, the two scruffy delivery workers were careless, roughly handling our package, which was poorly loaded in the vehicle, resulting in damaged packaging. While they offered an apology, blaming their unfamiliarity with the area, this did little to mitigate our frustration.Overall, this was an utterly unacceptable experience marked by poor communication, unprofessional behavior, and carelessness. We will seriously reconsider using Leroy Merlin’s home delivery service in the future and caution others to do the same.
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