We needed a replacement toilet seat ..after a lot of deciding the product said it was in store but no it wasnt! After discussion with a member of staff we were told it was in a different branch 30 minute drive away. So off we went . Found the seat but out of reach on a top shelf. After 10 mins waiting for staff to get some ladders we purchased the seat. We were told off as we went to open the box as it would void our warranty? Do we not need to open the box to check items? We purchased the seat, as usual nowadays the seat fixings didn't fit. We went back to Leroy Zenia Boulevard Spain. They were not interested in our complaint they were only interested in the fact we had removed the plastic surround!! How can we possibly know that the fixings do not fit without removing the plastic ? I agree with hygiene rules but not if the product was faulty !! so we now have a 62 euro seat that is of no use to anyone!We completed a complaint form and have sent a copy of the form and picture where your hygiene disclaimer is not showing on the main product details to head office France.
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