Anyone thinking of purchasing from Leroy Merlin Espana read our experience. We purchased some terrace furniture and duly waited for delivery. GLS delivered while we was out so when we got home only three of four packages had been delivered. We contacted Leroy Merlin who stated that as we had purchased from Leroy Merlin Market place that we had to deal with the manufacturer. I explained that not only was the delivery not complete but the boxes and some of the contents were damaged. Leroy Merlin directed us to the manufacturer, Tectake Espana. They couldn't care less as there small print thousand word contract covers every eventuality and you have zero rights. As we have accepted delivery (even though we was not at home, nothing would be done).I then stated that we wanted to return the absolute rubbish, damaged product. LM and Tectake said that we would have to pay for the return costs.Many emails, zero customer care and zero customer rights by these appalling companies resulted in us taking the delivery to Madrid so that we could get our money returned.I will never buy anything from Leroy Merlin but more importantly, I will never buy from a company that uses third party suppliers.And these companies wonder why Amazon is so widely used.Well done Leroy Merlin and Tectake. The worst customer service in our 23 years living in Spain.
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