Worst customer service I ever experienced, a month ago one of the inverters died for now reason. My inverter was no longer charging my batteries. Quick check by myself showed the charger was shorted. So I send it for repair, it should take up to a month and they would call me. After going myself they already had a reply of repair service for more than a week. But they didn’t bother to call me. So I went today, and they are saying it’s user error because of the batteries I used with the inverter. My reply was simple it’s the advised batteries in the user manual that we used… so then it was my solar array that caused it. When I said we only put this inverter in service 1 week and it died. The 2nd inverter we have is from the same brand same amount of solar panels and same battery and that one works like a charm. Now they have the audacity to tell me, to have my inverter back I either have to pay the shipping fee or the repair. When this is a clear case of faulty manufacturing… do not buy there. Customer service is the worst and products are also bad quality. If you need to buy something better buy it at Obramat.
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Haz realidad los proyectos de tu hogar al mejor precio. Bricolaje, Decoración, Jardinería y Construcción con el asesoramiento y los servicios del líder experto
