On 27th April, at Leroy Merlin Tamaraceite, Las Palmas, we ordered 2 kitchen large worktops for delivery (Order No. 426131 Natalia Garcia Cantos). LM set the delivery for Monday 29th by midday. On the 29th no-one called, no-one came. We called LM but they passed us around with excuses. Finally at 14hrs a LM transport driver called saying the "lorry broke down" - they only have 1 lorry? The driver said delivery would be on Tuesday 30th around 11am. Next day, same "story" no-one came, no-one called. We called LM 5 times and were passed around, lied to, and told "the incidencia would be reported". LM offered delivery on Thursday 2nd May between 09hrs and 13hrs. We had 2 workers paid for, ready and waiting to unload the worktops and take them up to our 4th floor flat. We both suffer from cancer and cannot handle heavy loads. Once again, LM did not call or show up. How bad can one company do things?! We called Client Services many times, but they refused to explain anything, just giving standard replies and excuses. It´s seemed they did not care once that had our money. The delivery has been totally forgotten. At the time of writing we still do not have the kitchen worktops which we paid for a week ago. Next week we are in hospital, so when well they delivery, we have not had any contact. Apart from yesterday a Client service representative called to ask "how are we doing?"!!! What a joke. Also, in desperation, I emailed LM Head Office in Lille, France, and all they did was suggest I contact LM Spain :) The "joke" gets worse. Ya he estado en contacto con LM España unos 230 veces sin solucion. Al fin, we went to the LM warehouse at Tamaceite, and what do we see? Our worktops leaning against the wall!! The warehouse person said they had forgotten to put them on the lorry (again"!) OLE! Only in Canarias? Friday 3rd came and went without any sign of Leroy Merlin. They give a new meaning to "bad service". Next time we order anything for our flat we shall go elsewhere. So, we have paid for 2 kitchen worktops but they have not been delivered and no-one at Leroy Merlin knows anything. WHAT A GREAT COMPANY! (NOT).
Claim your business profile now and gain access to all features and respond to customer reviews.
Haz realidad los proyectos de tu hogar al mejor precio. Bricolaje, Decoración, Jardinería y Construcción con el asesoramiento y los servicios del líder experto
