Unfriendly and Unhelpful ServiceThis was truly an unexpected and disappointing experience, especially in today’s world. I’ve rarely been treated so poorly in a well-known store, and this treatment came from none other than the acting manager, Juan Miguel. I doubt this will reach anyone in higher management in France, but if it does, I hope it’s taken seriously—this isn’t an isolated incident, and others have noticed similar issues, though I had yet to experience it this badly myself.Having lived in the Algeciras area my whole life, I’ve been a loyal customer of this store since childhood, as have my parents and friends. However, today’s experience was beyond acceptable. To give you an example of how employees handle things: just last month, I inquired about a specific pergola. When I asked for assistance, the employee dismissively told me to “just look online and order there,” making it clear he didn’t want to be bothered.The most recent issue involved floor tiles. I had purchased multiple boxes of 60x60 tiles and installed several at home, only to discover that one box contained tiles with a manufacturing defect, measuring 59.5 cm. When I returned to the store to address this, I was met with a surprising response. Rather than assisting, the manager defensively told me to purchase a different set to match, refusing to accept the defective product back.The store and its products are excellent, but it seems that some employees and management, comfortable with the lack of competition in the area, have become complacent and dismissive.
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