I bought 3 items online. 2 where delivered one of which was damaged. I immediately reported the matter to Leroy Merlin, who claimed via their website all 3 items had been delivered. The 3rd package arrived 3 days later and had obviously been opened before delivery to me. I informed Leroy Merlin and requested a return of all 3 packages and a refund. They informed me that until the packages were collected by SEUR I would not be refunded. Lo and behold, I received a refund the next day with information that SEUR would collect the items on the 13th of August, then the 14th, 15th, 16th, 19th,20th. Today, the 6th of September I am still waiting and have 3 large packages in my hallway. The internal communication of this outfit is rubbish. I have been given 3 different case numbers in spite of me always quoting the original. Do not use this joke of a company. The packages if not collected by the 11th of September are destined for the skip.
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