I ordered a gas heater and it arrived damaged which I reported within ten minutes of delivery.The box had a cut in it about 9 inches long which was clearly caused by poor handling.Driver said nothing of course.Leroy Merlín replied to my report promptly and said collection exchange would take place. I had supplied a picture.TWO DAYS LATER I got an email and all they seemed interested in was how they were going to charge the delivery company.No mention of collection, no mention of replacement. Of course they could be assessing if they can blame me. Customer service in Spain is abysmal.I will probably get a replacement once the sun is shining.It’s not my job to aid your claim, just collect it and spend your time on your problems Leroy Merlín.Don’t waste more of my time with more shoddy service.
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Haz realidad los proyectos de tu hogar al mejor precio. Bricolaje, Decoración, Jardinería y Construcción con el asesoramiento y los servicios del líder experto
