Terrible company, will never buy from them again. They seem to get returned items & repackaged as new & sell on to any buyers. Here is a copy of thier communication. And can't seem to communicate within thier own establishment.Hola Munesheer, te escribimos desde el departamento de Atención al Cliente de Leroy Merlin con relación a tu pedido 219436. Queremos informarte que estamos revisando tu incidencia, estamos en contacto con la tienda de Torrevieja para que nos confirmen la fecha de entrega de la pieza que te falta. Lamentamos mucho las molestias causadas.Gracias por tu colaboración, recibe un cordial saludo*Leroy Merlin Atención al ClienteWe appreciate your response. But we were promised these parts today, Tuesday at the latest. We need them today as we are returning to UK . We remain very distressed, at being sold an incomplete product which has resulted in massive inconvenience. If there are sheds in stock in store, why can't the missing parts be given to us, without delay. Please advise as soon as possible. Many thanksWe're very sorry for the inconvenience caused, M. We still haven't received a response from the Torrevieja store. We've reordered the part from the manufacturer, but we won't be able to meet the deadlines if they have to return to the UK. The quickest way to do this in these cases is to simply exchange one shed for another, but I understand that if it's already almost assembled, this is a huge inconvenience. We're going to try to contact the Torrevieja store so they can offer you a roof from one of the sheds they have in stock to see if it's possible. We're leaving this conversation open to keep you updated. And again, we apologize for the inconvenience.UsWe still have no resolution to this issue. It is entirely ridiculous that missing parts of a product cannot be reolved in a timely way. It seems you cannot communicate even within your own organisation! This incident has ruined our time in spain, we have now wasted another day waiting for your response. I will be making our views known on social media , maybe this will invoke a more prompt response !LMBuenas tardes, vamos a trasladar la información al gestor encargado de tu incidencia. Actualmente no se encuentra en horario laboral, pero se pondrá en contacto contigo tan pronto como sea posible para continuar con la gestión.Buenas trades, we are not satisfied with the response & speaking to a manager will not make up for days lost dealing such an poor-quality experience.Like I have stated we will return the item & Request a full refund.This experience has been not only an inconvenience for myself but for a driver friend we know, plus paying a handyman to start work on the project.Also staying close to home the last few days, while we had plans to visit family & loved ones.They don't give a flying fig. They totally wasted four days of our time, and give a dam, they really on probably fake reviews, wish never heard of them.
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