Many orders in the past, customer of long standing, but when trying to return online order for the very first time, reason item delivered in wrong colour! ...madness,constant disinformation, laconic responses, refund still pending - 20 days already!!! -Nº de incidencia: 2650762-Nº de pedido: 25299L46517Here's a quick story... one time they say I can return directly to the store, another time they say I can't because it's an online order. I waited two weeks for the courier to pick it up, and now they're telling me they have no information that the item has been returned. Despite contacting customer service via email, phone call and WhatsApp, still nothing... unbelievable!!!
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