For years, scheduling service appointments for our heating system has taken an unacceptable amount of time. A request made in May last year resulted in service only in December, without any explanation or apology. Just a month later, my wife and I woke up to find no heating or hot water. Contrary to the guarantee letter, the emergency service is only for installers. A representative took our details, diagnosed a connection issue, and sent me conflicting instructions and a video. I attempted both methods, but neither worked. I was informed that weekend appointments were unavailable and had to wait until Monday for a response, only to find the first available appointment was at the end of the month. After explaining my wife's chronic lung condition that worsens in the cold, a contractor did come by, but he lacked the right equipment to address the actual problem with the heating system. After relaying the issue to his manager, we were told someone qualified would come later, but no one arrived. After multiple calls for updates, I learned the contractor wouldn’t return until next Monday, and the company's engineers wouldn’t be available until early February. This level of service is unacceptable.
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Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type.
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