Review Time
After an installation in April 2025, we discovered an issue on November 20th when it became very cold. The flow rate was at 7, while it should be at 21, indicating the system was only operating at 30%. Now, on January 13th, despite multiple calls, emails, and visits from engineers who all identified the same issue, no action has been taken. Being in our eighties, this has been very disappointing.
For years, scheduling service appointments for our heating system has taken an unacceptable amount of time. A request made in May last year resulted in service only in December, without any explanation or apology. Just a month later, my wife and I woke up to find no heating or hot water. Contrary to the guarantee letter, the emergency service is only for installers. A representative took our details, diagnosed a connection issue, and sent me conflicting instructions and a video. I attempted both methods, but neither worked. I was informed that weekend appointments were unavailable and had to wait until Monday for a response, only to find the first available appointment was at the end of the month. After explaining my wife's chronic lung condition that worsens in the cold, a contractor did come by, but he lacked the right equipment to address the actual problem with the heating system. After relaying the issue to his manager, we were told someone qualified would come later, but no one arrived. After multiple calls for updates, I learned the contractor wouldn’t return until next Monday, and the company's engineers wouldn’t be available until early February. This level of service is unacceptable.
After an installation in April 2025, we encountered a problem on November 20th when it got cold. The flow rate was only 7, while it should be 21, indicating the system was running at just 30%. Now, on January 13th, despite numerous calls, emails, and visits from engineers diagnosing the same issue, no action has been taken. As we are both in our eighties, this service has been very disappointing.
The representative arrived exactly as promised during our phone call. He quickly diagnosed the unusual fault and fixed it without any hassle. He explained each step and discussed how to operate the system more efficiently. I am completely satisfied with his service.
I had a persistent problem with my heating system. An engineer spent several hours diagnosing the issues with my boiler and pump system, identifying problems along the way. He was cheerful, friendly, and efficient, which is essential when someone is on your premises for an extended period. He even called me the next day to follow up. First-class service.
The heating engineer diagnosed my heating system problem remotely with just a few questions and identified a hidden faulty actuator. He also provided a temporary fix until a replacement can be made, ensuring the upstairs radiators are back on. Outstanding service!
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Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type.
We have developed an industry leading service and support network in order to ensure our products work to their optimum efficiency. We provide a range of technical air conditioning training and heating training to support our range of HVAC products from cradle to grave.
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