I usually purchase pool supplies from a local Leslies store because it is convenient, and I like the staff; but I ordered a pool cover from Leslies on-line last November because it was easy. Covers are usually good for two or three years, as evidenced by past use; but the cover I received from Leslies proved to be deeply flawed as it allows subsurface water to pass through the cover membrane and pool on the surface.This makes the product useless because the purpose of a pool cover is to contain ponded rainwater so that it can be pumped to a drain and prevent contamination of the pool water, and to ensure that the stagnant surface water puddles are not available for mosquitoes to breed,A pool cover is a rather low tech, simple product that needs only to maintain impermeability to fulfill its intended purpose; If it cannot do that, which is easy enough to ascertain, it is of no value for any other purpose.Well, it is beyond comprehension that Leslies management would deny replacement of an obviously ineffective product, and then offer me a discount to repurchase a replacement for the same product that is likely to exhibit the very same flaws. How stupid would I have to be to take them up on that offer? Beware of trading with an institution that hasn't quite grasped the meaning of customer satisfaction or vendor responsibility. What you get on the small stuff, you can fully expect on the big stuff.
Claim your business profile now and gain access to all features and respond to customer reviews.
Leslie's Swimming Pool Supplies, the world leader in residential and commercial pool supplies. The best selection of pool cleaners, pool chemicals and pool equipment for your above-ground pool, in-ground pool or spa.