Review Time
I usually purchase pool supplies from a local Leslies store because it is convenient, and I like the staff; but I ordered a pool cover from Leslies on-line last November because it was easy. Covers are usually good for two or three years, as evidenced by past use; but the cover I received from Leslies proved to be deeply flawed as it allows subsurface water to pass through the cover membrane and pool on the surface.
This makes the product useless because the purpose of a pool cover is to contain ponded rainwater so that it can be pumped to a drain and prevent contamination of the pool water, and to ensure that the stagnant surface water puddles are not available for mosquitoes to breed,
A pool cover is a rather low tech, simple product that needs only to maintain impermeability to fulfill its intended purpose; If it cannot do that, which is easy enough to ascertain, it is of no value for any other purpose.
Well, it is beyond comprehension that Leslies management would deny replacement of an obviously ineffective product, and then offer me a discount to repurchase a replacement for the same product that is likely to exhibit the very same flaws. How stupid would I have to be to take them up on that offer?
Beware of trading with an institution that hasn't quite grasped the meaning of customer satisfaction or vendor responsibility. What you get on the small stuff, you can fully expect on the big stuff.
I usually purchase pool supplies from a local Leslies store because it is convenient, and I like the staff; but I ordered a pool cover from Leslies on-line last November because it was easy. Covers are usually good for two or three years, as evidenced by past use; but the cover I received from Leslies proved to be deeply flawed as it allows subsurface water to pass through the cover membrane and pool on the surface.This makes the product useless because the purpose of a pool cover is to contain ponded rainwater so that it can be pumped to a drain and prevent contamination of the pool water, and to ensure that the stagnant surface water puddles are not available for mosquitoes to breed,A pool cover is a rather low tech, simple product that needs only to maintain impermeability to fulfill its intended purpose; If it cannot do that, which is easy enough to ascertain, it is of no value for any other purpose.Well, it is beyond comprehension that Leslies management would deny replacement of an obviously ineffective product, and then offer me a discount to repurchase a replacement for the same product that is likely to exhibit the very same flaws. How stupid would I have to be to take them up on that offer? Beware of trading with an institution that hasn't quite grasped the meaning of customer satisfaction or vendor responsibility. What you get on the small stuff, you can fully expect on the big stuff.
I only left one star because there is nothing less to rate the service. Had a scheduled appointment for a service call and received verification email. Company specified that service would take place between noon and 5 p.m. waited all day, no contact, attempt to call, recording says 'closed'. Skip the headache and frustration...go to Pinch-A-Penny or somewhere else. ANYWHERE BUT HERE !
Horrible experience with bought bigger heat for our pool and barely heat the water in the summer, 6 months in the term and leak and they want to charge $280 for visits and is under garanty, I never go back there ,the unit was $5000 Raypack R 6450
I was nervous after seeing the reviews but I have zero complaints! Excellent communication, fast delivery of my hot tub cover and everything was as expected. I reached out to customer service and they were very helpful. I got the cover in just under 2 weeks from the order date and full 4 weeks early!
I ordered a winterizing ball a few months ago with some other items. I finally needed it and when I opened the package there were no chemicals in the ball, just an empty plastic ball. I contacted customer service and they told me their website states they do not warranty chemicals. So even though the item I received was damaged and completely empty they told me there was nothing they would do. I will never order from them again.
In short, wrong spa cover delivered miles away to an unknown address, found a note in my mailbox from the resident, went to pick up the cover, it had been laying on a rain soaked driveway for days, removed what was left of the cardboard to discover a wrong color and size cover. Contacted Leslie’s pool… after several days they responded that they wanted pictures with measurements and tag photos of the cover sent to them to confirm the wrong cover which I did. Several days later they confirmed it was the wrong cover and if I would contact there freight company to arrange a pickup time, which I did. I asked about the delivery of my order, several days later Leslie’s said they couldn’t locate it, and they asked me to repackage the wrong cover for shipping which I did using my own materials and time. I asked Leslie’s pool for a new timeframe for my order and I thought a discount would be in order for the issues we’ve been having only to be informed they don’t offer discounts because their prices are so low they couldn’t turn a profit and couldn’t give me a timeframe for my purchase. Ok, so my refund? They wouldn’t refund my purchase until the wrong cover (that I repackaged using my materials and time) was received at their store. This took place from 10/2/25 thru 12/12/25
No sure who to slam with this rating so I will divid him up in item quality and follow up. I purchase a Jacuzzi Pool Pump thinking I was matching up to a Jacussi Filter. I did this thinking I would have less concerns. Whoops did I make a mistake. Turns out their is NO brand integrity and what you get is on you. I have a pool pump that has been and issue from day on. So to be brief because no really read long growls. The Jacuzzi Pump really a Hayward Pump failed first year. The issue was determined to be the motor and after more hours than count I carried it down 75 miles to the local Leslie's Pool store to have them determine the issue. Then Hayward shipped the new motor (my word) to me to have it installed by a pool expert (My Money). Next summer same issue all over again accept now we have more issue each and every step of the way. The whole summer wasted. Now we have a pump that will not pump unless I push the water through with a pipe clearing bladder. The bad side of the is the pump running with out water cooling it heating up to the point of it burning up and catching fire. Enter the question if it has failed the second time it must be the pools side and not the equipment side. Okay lets go there. Day one bump is taken out of box incomplete, it missing the connection fitting. Delay number 1 and my supplier (who I purchased from) Leslie's Pool agrees to send me the part which I have to pay for since there is no way it is there fault or their suppliers. Year one the pump starts have issues. Finally it is determined I need to take it to the closes Leslie's Pool store and after 4 days of sitting on their hands then determine it is exactly what I and my rather expensive pool service tell them the issue it. Ten days latter the pool motor arrives and I get my expensive but knowledge pool service back to install the motor. Lets cut the issue down to something less than a novel. I would estimate between the install and service calls this pump has cost me north of $2000 in cost and service calls. The sad part is I an my wife have only been able to use the pool 6 times in 2 years. I don't care if its on Jacuzzi(Product purchase), Hayward (Manufacturer) or the seller Leslies Pool this is still a mess the end user should not be subject too. So to this end I am going to copy this post to each.
Do not order from this company online. If you need product from them, go to the store. I placed an order weeks ago that their system never accepted however they collected payment from me for the order. I had to pursue resolution of this personally by calling in. I was assured that all three of the products that I ordered would be shipped to my house. One by one the first two arrived and I had to reach out to them to find out that the third one had been lost. They refunded money to my account but they did not refund enough for me to purchase The product again. They then broke off communication with me and when I called in they insisted that resolution was complete despite the fact that I was left unwhole. Stay away!
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Leslie's Swimming Pool Supplies, the world leader in residential and commercial pool supplies. The best selection of pool cleaners, pool chemicals and pool equipment for your above-ground pool, in-ground pool or spa.
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