In short, wrong spa cover delivered miles away to an unknown address, found a note in my mailbox from the resident, went to pick up the cover, it had been laying on a rain soaked driveway for days, removed what was left of the cardboard to discover a wrong color and size cover. Contacted Leslie’s pool… after several days they responded that they wanted pictures with measurements and tag photos of the cover sent to them to confirm the wrong cover which I did. Several days later they confirmed it was the wrong cover and if I would contact there freight company to arrange a pickup time, which I did. I asked about the delivery of my order, several days later Leslie’s said they couldn’t locate it, and they asked me to repackage the wrong cover for shipping which I did using my own materials and time. I asked Leslie’s pool for a new timeframe for my order and I thought a discount would be in order for the issues we’ve been having only to be informed they don’t offer discounts because their prices are so low they couldn’t turn a profit and couldn’t give me a timeframe for my purchase. Ok, so my refund? They wouldn’t refund my purchase until the wrong cover (that I repackaged using my materials and time) was received at their store. This took place from 10/2/25 thru 12/12/25
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Leslie's Swimming Pool Supplies, the world leader in residential and commercial pool supplies. The best selection of pool cleaners, pool chemicals and pool equipment for your above-ground pool, in-ground pool or spa.