Called Leslie's to come out and address a flow issue with my pool. The pump took a dump. impeller shot.The tech replaced constant speed 2HP with a variable speed 1.65 HP pump. Told us what a great pump this was how very reliable it is and how it would save us so much money. Pump at low speed does not move enough water to keep pool clean. Tech left pool in service mode and told us that it had to stay there to run all the time. Controls do not work in service mode. Pump was leaking after install as well. When called to come out to address these issues that same day they told us that another service call charge would have to be billed at $175. We could not believe this. Called them back again and they told us if it was not a pump issue we would be billed. We have videos of the leaking pump. Once they came back out and verified that it was in fact the pump, they then told us that they have been having all kinds of issues with that pump and that we now have to call the pump manufacturer to come out and repair or replace that great pump they bragged was so good and sold us less than 30 days ago. The customer service and support in this case is terrible at best. We can't believe that they won't repair or replace this leaking pump. We will likely never shop at or use Leslie's again and highly recommend that you take this as a warning unless you like being misled and wasting time and money.
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Leslie's Swimming Pool Supplies, the world leader in residential and commercial pool supplies. The best selection of pool cleaners, pool chemicals and pool equipment for your above-ground pool, in-ground pool or spa.