I was shocked to see that more than 68% of Les Schwab’s Trustpilot reviews are negative, but unfortunately, my recent experience confirms that this decline in service is very real.I’ve been a loyal Les Schwab customer for over 20 years, across multiple vehicles and locations. I trusted the name and the service. That is until my experiences at the Ashland, Oregon location.Right before a holiday trip, my new car battery died, and in a panic, I called Les Schwab Ashland for help. I was told a service truck could come jump my car for $80, which surprised me. When I asked for clarification and was transferred to the Assistant Manager, the conversation became dismissive and condescending. Instead of helping resolve the issue, he repeatedly told me I should be “grateful” and emphasized that in his “13 years working there,” services are rarely done for free. I wasn’t asking for free service; I was simply trying to understand the charge for one trip and not the other.To make matters worse, they did not have a battery in stock for my vehicle regardless the car was already in their system from previous work (including rotor service). I canceled my holiday trip and waited until Friday, December 26th, expecting the battery would be ordered by then. It was not.On Friday, I again requested help jumping the vehicle and was told someone would be sent out. On Saturday at 4:00 PM, I was informed the wrong battery had been ordered for the second time. No one showed up. Sunday, there was no service at all.In total, I went nearly five days without a vehicle due to repeated errors, lack of follow-through, and complete indifference. At one point, I was quoted $180 for a service vehicle to travel less than half a block to jump the car or install a battery, which again, was incorrect.I even provided a separate phone number, circled clearly on the service paperwork, yet they still called the wrong number.There were no apologies, no flexibility, and no sense of accountability. As someone who values supporting local businesses, even when they cost more, his experience was incredibly disappointing affirming the decline of Les Schwab and I will never support the Ashland Les Schwab location again.
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