I had the control arm replaced in December 2024. Last week in traffic on the freeway the ball joint broke off leaving me barely any steering. I had to be towed off the freeway by the CHP and then be towed to the nearest Les Schwab over an hour away costing me almost $500. The Asst Manager Shawn at their Fremont location went Above and Beyond to stay late for the repairs, realigned my truck twice and wrote to their corporate office in hopes of getting the tow fees reimbursed. This was one week ago. Today I was notified that a check is in the mail. Thank you Shawn!! This type of Customer Service is rare, and I want acknowledge you for this!! Thank you so much!!!!
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