letifly.com

1.7
1.7 Based on 32 reviews

...

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Maxwell Smith
$400 ORDER - SHIPS WRONG PARTS - REFUSES TO FIX

WARNING TO BUYERS: Do not buy lighting fixtures from Letifly. Their quality control is nonexistent, and their policies are designed to trap you with unusable products.I spent over $400 on two Ora Stone Wall Lamps.Attempt 1: They arrived with bulbs that fit the socket but were the wrong specification for the lamp.Attempt 2: After I complained, they sent replacements that were even worse—wrong size and wrong connector entirely. Physically incompatible.When I asked for a small partial refund ($40) to just buy the correct bulbs myself at a local hardware store, they refused. Their excuse? They claim the bulbs are "complimentary gifts" and therefore they aren't liable if they send the wrong ones.The Catch: The bulbs arrived pre-installed inside the fixtures. They are integral components, not "gifts." Letifly uses this accounting trick to avoid liability for shipping non-conforming goods.They admitted they couldn't guarantee a third shipment would be correct, yet refused to cover the cost for me to fix their mistake. They expect you to pay full price for a product you can't plug in. Avoid at all costs.

1
Date of experience: Jan 12, 2026

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