Review Time
Wanted to return an item (got wrong color by mistake) and they only offered store credit. Fine. But they don't offer shipping label so shipping back a small box to another coast was $50, so half the cost of the item. Now I am stuck with this thing I don't need, but I worry if I send it they will find an excuse to not take it anyway. If you buy something from them, assume it is final purchase.
Wanted to return an item (got wrong color by mistake) and they only offered store credit. Fine. But they don't offer shipping label so shipping back a small box to another coast was $50, so half the cost of the item. Now I am stuck with this thing I don't need, but I worry if I send it they will find an excuse to not take it anyway. If you buy something from them, assume it is final purchase.
Sadly I didn't do my due diligence and got scammed by this company. I ordered a flush mount for my daughters room when it came is was in pieces and not up to code. I paid for return shipping and they want to only give me store credit. 1. I would never buy from them again and 2. have you looked at the prices of their items. I opened a PayPal claim. We will see what happens but this is definitely a lesson learned.
WARNING TO BUYERS: Do not buy lighting fixtures from Letifly. Their quality control is nonexistent, and their policies are designed to trap you with unusable products.I spent over $400 on two Ora Stone Wall Lamps.Attempt 1: They arrived with bulbs that fit the socket but were the wrong specification for the lamp.Attempt 2: After I complained, they sent replacements that were even worse—wrong size and wrong connector entirely. Physically incompatible.When I asked for a small partial refund ($40) to just buy the correct bulbs myself at a local hardware store, they refused. Their excuse? They claim the bulbs are "complimentary gifts" and therefore they aren't liable if they send the wrong ones.The Catch: The bulbs arrived pre-installed inside the fixtures. They are integral components, not "gifts." Letifly uses this accounting trick to avoid liability for shipping non-conforming goods.They admitted they couldn't guarantee a third shipment would be correct, yet refused to cover the cost for me to fix their mistake. They expect you to pay full price for a product you can't plug in. Avoid at all costs.
They sent me the wrong item and then refused to give a refund. They wanted to only give store credit. After fighting it with it credit card they finally agreed to give a refund but won’t provide a return shipping label. Im going to let the credit card take care of it. But bottom line is - THEIR mistakes will cost YOU.
Their website is misleading and dishonest. I tried to get a refund from my order but they insist on ink a in store credit. The product I ordered was vintage flatware. No when their website description did it say they were miniature. Not even baby size. Like doll miniature. False advertising. Not quality. Feels like plastic. I would never buy anything from this company again.
When are we going to wise up about Chinese fronts? A friend is still struggling with garbage she bought from this company. I got snagged by a men's clothing version of this website and the only recourse what to accept a 65% discount yet I threw out the clothing it was so bad. Not even good enough for salvation army.
I bought two 5" mini orbs to light the corners of a room. I read glowing reviews about how well the orbs lit dim spaces. What I bought fully qualified for returns if I did not like them. While I was waiting for the orbs to arrive, I noticed the very same orbs listed elsewhere on their website for a significantly lower price and mentioned that to them. They said they could not refund me the difference though could give me a credit which seemed like a nice courtesy. When the orbs arrived yesterday, they were junk plastic with remote controls and cords that do not work with my space; the orbs also do NOT shed much light as advertised in all the 5 star reviews. The instruction manual is filled with misspellings as well. When I call customer service, no one is available. When I email the lady who gave me the courtesy credit, she says that her doing the store credit made it impossible for me to return the product for a refund. I had not been aware of that or would not have accepted the store credit. I want nothing to do with this company and am going to contact my credit card company if Letifly does not send me instructions for the return and issue a full refund of $131.74. UPDATE: I still have been unable to reach a customer service rep on the phone. The company is also unable to be reported to the BBB as it is not a U.S. company, perhaps is a Chinese company as others have asserted. In my experience they falsely advertise product quality, ship junk, and lie about their return policy. This is an extremely shady company; avoid at all costs.
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