I'm 3 months into an unpleasant buying experience that is still unresolved. This company sent me a chandelier with broken glass shades - the shipping materials were terrible, cheap and non-protective. They refused to refund bc I was days outside their 15-day window discovering this. The protection package I bought covers... only the same 15 days. Quite the customer rip-off. Several hundred $$$ and I have neither a working chandelier nor refund. If the replacement shades continue to not arrive - or if they arrive in the same condition as before - I hope to take this up with my credit card company.
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