I would avoid buying anything from letifly.com.We were looking for pendant lights for our kitchen. Found a link to pendents sold by this company through a third-party website. I was cautious to only order one, since they were expensive - on sale from +$500 to $214 - and marked as “final sale” that they were not returnable. The issues started as soon as I ordered them. I never got a confirmation email. I tried calling their customer support (New York area code), but it goes straight to a message that the number is not in use and to call a California number. Called it and no one answers. I called twice that day. So I emailed the company, they responded the next day that I’ll get a confirmation when they ship, in 1-4 days - this isn’t standard practice with anyone I’ve ever done business with online. I emailed them a week later since I still have not received any email (not sent to junk mailbox). They responded that they shipped it and that they already sent me an email. Eventually after two more emails, I got a tracking number - so all seemed fine.I got the package, the light came with no instructions and no original packaging - just some packing paper and styrofoam wedges jammed in. The included invoice didn’t even list the price on it, so I would have no record of what was paid other than my CC statement, but fortunately I had screenshots from when I placed the order.I took the light out of the shipping box and noticed two things. First, there was no UL or other certification tag on it. (I now know that you can sell non-UL listed electrical equipment in the US, but it is not to code to install it. Insurance may not cover losses if your home burns down due to an electrical fire.) I checked the company website, and sure enough, they don’t say anything about UL listing in their product description - so that’s a buyer beware lesson. The second issue is that the metal lamp shade was damaged. It was bent in two places, so the parts didn’t fit together. The upper and lower halves of the pendent were mismatched in the first place - there was a gap between the base and shade where there should have been a smooth transition - but the damage makes it all the more apparent. I contacted Letifly multiple times now over a two week period without any response. I believe that they shipped me a damaged item, since the shipping box did not show any signs of abuse or negligence.So to sum up, poor quality product, questionable practices as far as sale and shipping, and they don’t respond when you have a legitimate issue with the product.
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