It's astounding that this is the service ASUS relies on for UK repairs. I paid a hefty amount for a motherboard replacement, and I regret not opting for a new laptop instead. When my laptop needed repairs during a critical time in my studies, I sent it to this service, expecting delays due to holiday closures. However, it took until February to get it back, despite sending it off in November. They claimed they were waiting for parts from ASUS, but when I contacted ASUS, they revealed that the service hadn't even completed the order. This is utterly unacceptable, both for the repair service and ASUS for allowing such a poor provider to handle repairs. ASUS, you need to do better!
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