Review Time
I ordered a water dispenser online but encountered several issues. After sending it for repairs, I was told to wait for collection. They held onto it for two months, giving numerous excuses for the delay, and I received no updates. It was stressful having to call frequently for information, especially since I had to buy a replacement. Now, two months later, I've been informed they can't source the necessary parts. When I contacted the online platform for a refund, they had no record of my repair request, leaving me to deal with the consequences. The platform mentioned that if I can retrieve my item, I could get a full refund, but I'm struggling to get them to return it. It's been three days with no action. I'm now leaving reviews online to seek attention, as the only representative I speak with seems indifferent. If the repair service can resolve this issue quickly, I will reconsider my feedback.
I ordered an item online, specifically a water dispenser, but faced significant issues. After sending it for repairs, the service kept it for two months, providing a myriad of excuses for the delay, and I received no updates via phone or email. I had to call repeatedly for information, which was quite stressful, especially since I had to purchase a replacement in the meantime. Now, two months later, I've been told they can't obtain the necessary parts. When I contacted the online platform for a refund, they had no record of my repair request because the service failed to document it correctly. I'm now left dealing with the fallout. The platform mentioned I could get a full refund if I retrieve my item, but I'm struggling to get them to return it. Despite the straightforward nature of returning an item, it's been three days with no action. I'm now resorting to leaving reviews online to get attention, as the representative I speak with seems uninterested in resolving the issue. If the repair service can fix this problem quickly, I will reconsider my feedback.
It's astounding that this is the service ASUS relies on for UK repairs. I paid a hefty amount for a motherboard replacement, and I regret not opting for a new laptop instead. When my laptop needed repairs during a critical time in my studies, I sent it to this service, expecting delays due to holiday closures. However, it took until February to get it back, despite sending it off in November. They claimed they were waiting for parts from ASUS, but when I contacted ASUS, they revealed that the service hadn't even completed the order. This is utterly unacceptable, both for the repair service and ASUS for allowing such a poor provider to handle repairs. ASUS, you need to do better!
I cannot recommend this service at all. I was directed to send my out-of-warranty laptop for repairs, hoping for a cost-effective solution for a motherboard issue. However, they quoted me a price that was double that of a new laptop just for the motherboard replacement. Additionally, I paid for diagnostics, which felt like a scam given their repair proposal.
This service is a sham. They returned my PC after three months and £550, in the exact same condition I sent it. Only after I threatened legal action did I receive it back. It's hard to believe that such a service is allowed to operate, and I feel that they are complicit in a poorly run operation.
My Worx landroid malfunctioned after seven months, so I requested a repair through the official website. After a week, they collected the item. I tried to check the status by calling the repair team but received no clear timeline. While they promised to update me via email, they did not. One week later, my landroid was returned in good condition. Overall, the three-week turnaround was acceptable, despite the lack of communication.
I felt compelled to deal with this service, but it's been a frustrating experience. The representatives seem out of touch, and one manager, instead of resolving issues, comes off as a bully. Even simple tasks like sending a tracking number require multiple follow-ups. I'm still waiting for that acknowledgment email.
After reading various reviews, I had low expectations when I sent my laptop for repairs due to a black screen issue after just three months. However, they quickly identified the faulty SSD and replaced it, returning my laptop within about two weeks. They were prompt in replying to my emails and provided updates every few days. My laptop has been functioning well for a month now.
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