I ordered a water dispenser online but encountered several issues. After sending it for repairs, I was told to wait for collection. They held onto it for two months, giving numerous excuses for the delay, and I received no updates. It was stressful having to call frequently for information, especially since I had to buy a replacement. Now, two months later, I've been informed they can't source the necessary parts. When I contacted the online platform for a refund, they had no record of my repair request, leaving me to deal with the consequences. The platform mentioned that if I can retrieve my item, I could get a full refund, but I'm struggling to get them to return it. It's been three days with no action. I'm now leaving reviews online to seek attention, as the only representative I speak with seems indifferent. If the repair service can resolve this issue quickly, I will reconsider my feedback.
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