Due to a 'billing error', my router was not shipped. I called on the date of the cutover, and was informed of this -> I needed to pay for the remaining amount that was meant to be charged, and they will then ship the router. No problem solving nor flexibility on their end, there is apparently no express shipping available, and 5 day shipping is the only option. Have asked to speak with a manager, but apparently they won't be calling back until Monday. Terrible experience.
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