Don't buy the 'refundable' bookings, they are a scam.
There is a a reasonable expectation of what 'refundable' means in this context. Established through the countless other booking services through which by paying extra, you are able to then cancel hassle-free should something out of your control make attending no longer possible. Let's Do This do not adhere to this reasonable and general understanding. Buried in the terms and conditions, they state that it is a third party insurance you are buying, that requires things like doctors notes, death certificates, police certificates etc. in order to claim.
It is clearly and obviously misleading. They clearly and obviously know this.
Anyone who complains about this, they of course give some generic response about 'Protect Group' being a third party supplier and its in the terms and conditions. Nothing you can do if you have fallen for this scam, so just please, anyone reading this DON'T DO IT.
If you can at all avoid it, use other platforms. This company is making it very clear what they think of runners and the running community.
Please see below some bizarre and optimistic-sounding corpo-speak nonsense about it being in the terms and conditions and 'Protect Group' being a third party etc.
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