I usually love this company and have used their services 3 times in the past with only good results. But they need to get better communication when things go south. I mailed in my order this time and expected the usual turnaround of about3-5 days. You can track what stage they're in. So when I still hadn't gotten results in over a week I wrote and asked what was up. Zero response in 48 hours (they never responded) so I called and was told they had had a major outage but that my sample was fine - just back logged. I asked for a time estimate in case I needed to reschedule my doctor's appt. They had no idea. So I rescheduled. Next week they STILL hadn't contacted me or moved my sample ahead for analysis so I called again. They thought it would take ANOTHER 5 days. So I rescheduled. Again. I now finally have my results and as usual the service is clear and helpful. My only beef with this kerfuffle is zero communication with a customer. Please next time send out a group email so we all know what is going on. OR at least respond to emails that are inquiring. A little communication goes a long way. 2 stars goes to the friendly and helpful-as-he-could-be phone operator who was kind and understanding as he gave me the update. Clearly he was not the issue. I imagine he was answering calls like mine all day long - I also imagine that a simple email to all customers with current orders would have made his day a lot easier. My doctor's office is understanding but this was not ideal.
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LetsGetChecked allows customers to access laboratory testing from the privacy of home. The convenient and confidential solution to getting checked online.
