This referencing process has been chaotic, unclear, and extremely stressful. I was asked to provide six months of rent statements even after granting full open‑banking access, yet their system failed to pick up the payments and offers no working way to upload the documents they requested. The chat support is non‑functional, and there has been no clear communication or guidance on how to proceed.I am now stuck in the middle of a tenancy application with no way to submit the information they themselves asked for. This is unacceptable and feels borderline fraudulent when a company demands documents but provides no functioning method to supply them.I need someone from Lettings Hub to contact me immediately to resolve this. The current process is not fit for purpose and is causing serious, unnecessary stress at a critical time.
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Our goal is to help landlords and agents secure the best quality tenants for their properties and provide a personal service to tenants moving into their new home. Giving tenants an end to end journey with a range of insurance products and discounts to make their move easier.
