lettingsupermarket.com

Constant late payments to landlords!

I currently use this company to manage three rental properties on my behalf and also pay for their management service and rent guarantee insurance.From an operational perspective, I have no criticism of the day-to-day management. Andrew and James, who I deal with directly, have been helpful and professional in their roles.As a landlord, my reason for appointing a managing agent is to maintain a professional distance from tenants and to ensure that the ongoing running of my properties remains as passive as possible. On this front, the service should function reliably without the need for constant landlord intervention.Unfortunately, where the company falls short is within its accounts and landlord payment processes.On a recurring basis, rental payments owed to me have been paid late, in some cases by up to two weeks. Each month I find myself having to chase payments, and on several occasions I am confident that had I not done so, the funds would not have been released at all.I have repeatedly been advised that these delays are the result of oversights or software issues. However, this situation has persisted for at least four consecutive months, and similar issues have occurred previously, accompanied by the same explanations.This is disappointing, as if the payment process were reliable, my experience would otherwise warrant a five-star review. Instead, the lack of consistency means the service cannot be considered truly passive. As a landlord with mortgage commitments, late rental payments place unnecessary financial pressure on me, requiring the use of personal funds to cover shortfalls caused by delayed remittances.Most recently, I was assured in writing that outstanding funds would be credited to my account by 15 December. As of 23 December, the date of writing this review, the payment has still not been received, even though the tenant paid on time. Despite emailing and calling the company, I have received no response beyond an automated message stating that staff return on 6 January. While the offices remain open, my attempts to obtain clarity or payment have gone unanswered.For these reasons, while the property management itself may suit some landlords, I would urge caution to anyone for whom cashflow reliability is critical. Based on my experience, I cannot recommend this company to landlords operating with tight margins or who rely on prompt rental payments to meet financial commitments, although

Date of experience: Dec 23, 2025